Posts Tagged ‘People’
Brighten Up Your Concrete Surfaces with Green Chemicals
Tuesday, October 6th, 2009Frustrated With People Who Think My Prices Are Too High
Thursday, September 24th, 2009A cleaning business owner shared her frustration:
I recently gave a bid for a 3200 sq ft.house with 4 bedrooms 3.5 baths. All 3 baths are used daily, sheets need changing on 3 beds. There was lots of wood and tile. I told the lady it would be $120 for weekly and $145 biweekly.
She thinks this is much too high. Now her last girl was charging $85 weekly and she wasn't happy with her cleaning. As she walked me through the house she wiped her finger across the blinds and said she doesn't dust here and she doesn't dust here. Plus they let her go because some of their pain meds went missing.
What do these people want? Do you think these prices are too high? I am so tired of cleaning homes for nothing!
Another business owner offered the following advice:
No need to be frustrated, this is an excellent opportunity for you to demonstrate the old "you get what you pay for" principle! Now, you may not win this bid, who knows, but it's living proof that you are right on target with your pricing. Allow the customer's experience to give you new confidence that you are pricing your jobs correctly.
They are looking for a better service and they've found one. Now it's up to them to make the change and "get what they pay for". Of course, it helps if you get better and better at demonstrating how your service is different and why you are worth more (explain about insurance, bonding, payroll taxes, quality, trust!). Share with the client how quickly her "savings" will evaporate if instead of meds, the cleaner had stolen a watch or diamond ring. Leave it at that.
Sometimes we give bids to the wrong prospects. People who are not willing to pay for quality are not really good prospects for you. So, it's not that your pricing is all wrong, it's just that you are either talking to the wrong prospects (people who want something for nothing are not good clients) or you need to work on how you demonstrate the difference between your quality services and the low-cost bad services out there.
Do you have advice for this frustrated cleaning business owner? Click on the Comments link below to share your thoughts.
Overcoming Chronic Problems of Digestion With A New Approach To A Healthy Colon
Monday, September 21st, 2009Do You Provide Customer Service or Customer Satisfaction?
Monday, July 13th, 2009A wise building service contractor once suggested to members of The Janitorial Store that we are NOT in the customer service business. Rather, we are in the customer SATISFACTION business. He explained that service is a concept; satisfaction is a demonstration.
Have you ever lost business and wondered why?
"The building was clean" we say, and it probably was. But somewhere along the line we irritated the customer. It may have been something one of our employees said like "that's not in the contract". Sure, your company was providing the service but the customer wasn't satisfied with your organization.
Years ago Tom Peters once said, "If you have to have someone in customer service what are the rest of your people doing"? Think about that the next time you go to Walmart or Target. They have a separate "customer service" department. You may even have a "customer service representative" who travels around visiting customers to see "how we're doing". If that's the case, what are the rest of your people doing to provide customer satisfaction?
House Cleaning Without the Toxic Stuff
Wednesday, June 1st, 2005I'm someone who, many years ago, was introduced to a product
for people who don't care to use the smelly household cleaners
on the grocery store shelves. I would walk down that aisle and
get a funny feeling in my chest, it was like I was going through
a cloud of odors and fumes.
So, someone told me about this product, and after trying it
and finding that it worked just as well as the stuff from the store,
I didn't have to go down that aisle any more! And when I did my
house cleaning, I didn't feel like I had to run out of the house
to breathe fresh air!
Do you know anyone who might like to know about
a product like that?
If so, I invite you to see the Product for People who Care.
You may dial 1-888-445-9989 and press 5, for a 2 minute overview.
Feel free to comment, email me with your questions.
Thanks for stopping by!
http://www.blogshak.com